Visualizing Product Quality and Customer Service Quality ...

resilience and resourcefulness for creative types #part?two 2012/04/02

resilience and resourcefulness for creative types #part?one 2012/04/02

I have been thinking a lot recently, mainly due to having extra quiet time during a three week period of insomnia, and the overall effect is that, despite feeling tired, I have also been feeling ve...See it on Scoop.it, via Designing design thinking driven operations

Viva #Books #custsrv 2012/04/02

Our Economy Is Mostly Services. But How Do You Design Great Service Experiences? #servicedesign #custsrv 2012/04/02

Every time you ship a package, withdraw cash from the ATM, or call your health insurance provider, you?re experiencing a service system.See it on Scoop.it, via Designing design thinking driven operations

Research reveals 'new battleground' over customer services - inspiresme.co.uk #ux #custsrv #servicedesign 2012/04/02

Research reveals 'new battleground' over customer servicesinspiresme.co.ukBy Jamie Lawrence | April 2, 2012 A new survey suggests mid-sized and large companies are trying to a gain a reputation for good customer service after social media put the...See it on Scoop.it, via Designing design thinking driven operations

High-tech ways to rent out your stuff - CreditCards.com #collcons #servicedesign 2012/04/02

CreditCards.comHigh-tech ways to rent out your stuffCreditCards.comIt's all part of the collaborative consumption movement, which encourages sharing, including renting, as a way to save money, protect the environment and connect with people.See it on Scoop.it, via Designing design thinking driven operations

Q&A: Vijay Vaitheeswaran, author of ?Need, Speed, and Greed? - SmartPlanet.com (blog) #tisdt #servicedesign 2012/04/02

Q&A: Vijay Vaitheeswaran, author of ?Need, Speed, and Greed?SmartPlanet.com (blog)While it's not central to his core research and arguments, he certainly makes a case for so-called ?design thinking? as a way to approach pressing corporate (and...See it on Scoop.it, via Designing design thinking driven operations

Viral By Design: Teams in the Networked World #HBR 2012/04/02

With almost a billion friends on Facebook, six billion cell phone accounts globally, and twenty billion "things" from refrigerators to bridge spans to micro-medical devices soon to be wired by Internet, the digital age is upon us in full force.See it on Scoop.it, via Designing design thinking driven operations

Three Steps to Generating Social Gravity #HBR 2012/04/02

In a social age, people don't like to be pushed. As described in my last post, top brands like Apple, Google, and Nike are using a new model based on pulling rather than pushing.See it on Scoop.it, via Designing design thinking driven operations

Why Tablet Users Are A Retailer?s Dream 2012/04/02

Technology has made customer experience better - Livemint 2012/04/02

Visualizing Product Quality and Customer Service Quality - Business 2 Community 2012/04/02

Guide to Social Media, Wall Street Edition 2012/04/02

Yesterday when we left off, I was interviewed for an article in the NY Times where Fay DeBellis of Morgan Stanley was being highlighted as a pioneer among Morgan Stanley?s effort to be more ?social?.See it on Scoop.it, via Designing design thinking driven operations

Guru rethinks 'thinking on design' to unlock creativity - Stuff.co.nz 2012/04/02

Dirty Pillows: The Unsolved Problems Of Sharing Services - TechCrunch #collcons 2012/04/02

TechCrunchDirty Pillows: The Unsolved Problems Of Sharing ServicesTechCrunchHowever, some recent events have made me think a bit deeper about this maturing marketplace and the whole spectrum of collaborative consumption services.See it on Scoop.it, via Designing design thinking driven operations

Survival Of The Fitting: 10 Important Trends To Survive Digital Darwinism 2012/04/01

Surviving Design Projects - The Session // Speaker Deck 2012/04/01

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Shareable: The Sharing Economy at SXSW [Video] 2012/04/01

Collaborative consumption and the sharing economy at SXSW.See it on Scoop.it, via Designing design thinking driven operations

Strategic Design Innovation 2. Integrative Thinking, Strategic Design Planning 2012/04/01

Strategic Design Innovation 2.Integrative Thinking, by Michael Eckersley, PhD...See it on Scoop.it, via Designing design thinking driven operations

Innovation Excellence | School of Innovation ? 67 Gems of Business Wisdom 2012/04/01

An exclusive interview with Adrian Furnham -- his thoughts on innovative people management strategy and practice, HR?s role across the leadership and management spectrum.See it on Scoop.it, via Designing design thinking driven operations

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